Booking and service terms

Booking and confirmation

Submitting the website form, sending a message or requesting a date is an enquiry only. A booking is confirmed only when JF explicitly agrees the service, date, time and drop-off arrangement.

Working hours vary. Appointments can usually be arranged throughout the week, subject to personal availability.

Drop-off and collection

JF operates as a drop-off service from Marks Tey and cannot routinely travel far. The exact private drop-off location is provided after the booking is agreed. The customer must arrange prompt collection once told that the work is complete.

Please remove valuables and personal items before leaving the vehicle. The customer confirms that they own the vehicle or have authority to request the work.

Prices and vehicle condition

Prices shown on the website are the current guide prices. Where a service is marked “from”, the final price can depend on vehicle size, condition and the amount of work required. Excessive mud, sand or pet hair may carry the listed surcharge.

Any material change to the expected price will be discussed before additional work is carried out where reasonably possible.

Deposits and payment

No deposit is normally required for standard services. Machine polishing and ceramic coating require a 50% deposit. Payment is accepted by cash or bank transfer.

A deposit is part-payment for the booking, not an automatic non-refundable charge. Any amount retained following a customer cancellation will be limited to reasonable losses directly caused by that cancellation. If JF cancels and cannot rearrange, any deposit paid for unprovided work will be refunded.

Cancellations and distance-booking rights

Contact JF as soon as possible if you need to cancel or rearrange. Where a booking is made at a distance, statutory cancellation rights may apply. If you ask for work to begin during a cancellation period, you may have to pay a reasonable amount for work already completed. Once a service has been fully performed following the required request and acknowledgement, the cancellation right may end.

Nothing in these terms removes or reduces rights provided by consumer law.

Weather and access

Appointments may be rearranged when weather conditions are unsuitable. Access to a hose tap and an electrical plug for an extension cable is required at the agreed working location.

Results and pre-existing condition

JF will provide the service with reasonable care and skill. Results depend on the vehicle’s age, materials, paint condition, previous damage and contamination. A valet, extraction, polish or coating cannot guarantee removal of every stain, scratch, odour or defect.

Pre-existing damage or faults are not caused by the service merely because they become more visible after cleaning. Any concern should be raised promptly so it can be reviewed.

Physical loyalty card

A stamp is added to the physical loyalty card after each qualifying completed wash. After five washes, the next Full Valet is half price when the card is presented. The reward has no cash value and applies to the Full Valet service.

Questions and complaints

Raise any booking, payment or service concern directly with JF by calling 07718 823290 or emailing jfautodetailingsupport@gmail.com. JF will aim to review the circumstances and reach a fair outcome.